We offer custom apparel, digital transfer designs, and personalized tumblers and mugs—perfect for gifts, events, and year-round occasions. 

Orders can be placed through our website, by messaging us on social media, or by contacting us directly at key.five.design@gmail.com or 360-5600-6044. 

Yes! We specialize in custom requests. Send us your idea or inspiration, and we’ll work with you to create the perfect product.

We accept credit/debit cards, Venmo, Cash, and other major payment methods. 

Processing times usually range from [10-20 days] depending on order size and customization. Rush orders may be available upon request.

The total processing time for your order is largely dependent on the timely arrival and processing of our material shipments. While we commit to a quick and efficient production time once all materials are in hand, the speed at which we can complete your order is directly tied to our suppliers' lead times. Rest assured, we prioritize a swift production process to get your custom items to you as quickly as possible. 

Yes! We ship through the USA. Shipping rates and delivery times will vary based on location.

We offer several convenient options for receiving your order. Local customers may choose free local pickup in the (Castle Rock, Wa) area by appointment. Alternatively, we provide local delivery for large orders within a specified radius. For those outside the local area, we ship within the United States. The cost for shipping will vary depending on your location, size, and weight of your order. 

We do offer discounted pricing for bulk orders! When you order digital transfers or apparel in larger quantities, our production costs go down, which allows us to pass those savings on to you. Bulk orders receive lower per-transfer pricing and reduced shipping rates, making it more affordable for teams, events, or large projects. Contact us for a custom quote based on your order size. 

We maintain a no-return policy because every item is custom-created precisely for your individual order. Due to the bespoke nature of our products, we are unable to accept returns or exchanges. Your satisfaction is our priority, however, and we are committed to promptly correcting any mistakes or errors on our part to ensure you are happy with the final result.